SPEAKERS

Anand is a business leader with leadership and entrepreneurial experience in managing Product Development, Data Analytics and Customer Experience across diverse sectors of eCommerce, Retail and Management Consulting.

Anand Tuli

Head of Customer Experience & Data Analytics,

Vedantu

India

K. B. Nagaraju has over 38 years of rich experience in Hi-tech, Automotive, Logistics and E-commerce sectors. Currently, he works as the Chief Customer Experience Officer for Bigbasket where he takes care of Delivery Operations and Customer Service.

K. B. Nagaraju

Chief Customer Experience Officer,

Bigbasket

India

Dhruba has close to 14 years of experience working as a Senior Operations Expert with a track record of spearheading cross-functional teams to manage large-scale global outsourcing centers and in-house operations for multi-million dollar organizations.

Dhruba Roy Chowdhury

Head of Global Command Centre and APAC Support Operations,

Uber

India

Vaishali brings with her 19 years of customer service and service delivery experience across retail, telecom, and the eCommerce industries. She heads the customer service and service delivery for Praxis Home Retail Limited, the pioneer in Home Retail representing the brand HomeTown.

Vaishali Thakkar

Chief Customer Experience & Service Delivery,

Praxis Home Retail ltd. (Future Group - HomeTown)

India

A technology leader with over 20 years of experience, Guru has been instrumental in driving PayPal’s technology strategy in India as the company builds out next-generation payment solutions and services.

Guru Bhat

VP, Omni-Channel and Customer Success Platform,

PayPal

India

Saumil has 17 years of experience working with the most iconic Global & Indian Brands / Organizations like PepsiCo, Samsung, Pidilite and Crompton Greaves which led him to his current assignment at the Kraft Heinz Company.

Saumil Mehta

Director & Country Manager,

The Kraft Heinz Company

India

Sharatee Ghosh heads the omni-channel Customer Experience Centre and Virtual Relationship Management platform for the mass affluent segment at Kotak Mahindra Bank. She is responsible for customer service provided by the Bank across channels such as phone banking, email and social media.

Sharatee Ghosh

Sr. Executive Vice President - Customer Experience Center & Virtual Relationship,

Kotak Mahindra Bank

India

A dynamic go-getter, a retail and ecommerce professional with 2 decades of experience who is credited with accolades such as "the Most influential e-commerce professional 2019”. Currently he is Heading Brand management and digital initiatives at SSIPL Retail Limited.

Dharmender Khanna

Head of Digital Transformation,

SSIPL Retail LTD

India

Dhanraj Specialized in customer service operations of premium automotive brands (Toyota, Lexus, Audi, and Mercedes-Benz) for 18 years in India and abroad. Currently associated with Garnet Motors (India) Pvt. Ltd. as Vice President.

Dhanraj Kamdar

Vice President Customer Service,

Mercedes-Benz Central Star

India

Dharamarajan has around 20 years of experience as a Product and Customer Experience leader of which last 9 years have been in the E-Commerce space. In his previous role, Dharma was Chief of Customer Experience & Service for Tata CLiQ.

Dharmarajan K

Chief Product and Customer Experience Officer,

Tata CLiQ

India

Ajay is recognized amongst the Top 150 Global Customer Experience Thought Leader and Influencers with 28+ years of Business Operations and CX expertise across Hospitality, Technology and Real Estate sectors.

Ajay Nambiar

COO & CSO,

M3M

India

Priya is a global Product management and eCommerce leader with over 2 decades of experience across a variety of domains. Priya currently leads Product Management teams for the US eCommerce and Omnichannel business at Walmart.

Priya Subramani

Sr. Director, Customer Experience,

Walmart eCommerce

India

Gaurav Sharma is Chief Strategy Officer & Chief Customer Officer at Furlenco. He has worked as a Management Consultant at Accenture and was part of the HQ office of the Chief Customer Officer at Hewlett Packard.

Gaurav Sharma

Chief Strategy Officer & Chief Customer Officer,

Furlenco

India

Suneet Gupta heads Customer Experience, leading the organization in its voice of the customer program and customer experience strategy. In addition, he is also heading Grofers Market which extends the Grofers value proposition to offline customers especially in tier 2 and 3 cities.

Suneet Gupta

Head of Customer Experience,

Grofers

India

Samdhani leads the Customer Experience ( Design & Operations ) function for Flipkart which leverages Customer Insights, Design Thinking, Technology and Operational Excellence to deliver baseline shifts in customer experience @ Flipkart

Samdani Basha

VP - CX ( Design & Operations ),

Flipkart

India

Sharat is a global leading Fintech player who looks after Marketing, PR, product, technology, sales and service operations for Policybazaar.com. He’s also the Advisory Board member with CreditEnable, a global credit insights and technology solutions company.

Sharat Dhall

Chief operating officer (COO),

Policybazaar.com

India

Harshit is a Digital and Experience Evangelist and also a new-age Design Thinker with various national and international awards for some path-breaking work in UX, Digital Products, Design & Entrepreneurship.

Harshit Desai

Head of Customer Experience,

Aditya Birla Finance Ltd

India

Aleksandra is a passionate customer experience practitioner and business leader. She is Director of Customer Centricity at OLX Group, a global marketplace network that serves more than 350 million people every month.

Aleksandra Swierzynska

Director Customer Experience,

OLX Group

Germany

Frederik Bisbjerg is a highly respected international business developer with expertise in digital transformation and business model innovation. He is Executive Director, Digitization at Daman National Health Insurance company, one of the largest insurers in the GCC countries.

Frederik Bisbjerg

Executive Director, Digitization,

Daman National Health Insurance company

UAE

Himanshu has 15+ years of experience and has worked previously in companies such as SAP and Adobe. He has helped thousands of companies over these years with their Digital transformation journey and transition to the cloud.

Himanshu Singh

Head Presales, India & SAARC,

Freshworks

India

His 25 years of experience include Digital Transformation: Strategizing and architecting the digital roadmap, putting the pieces together towards the Dx vision using mobile, cloud, analytics, AI/ML and data layers.

Boby Mohan

CIO,

TVS Supply chain solutions

India

Ninad Raje is a visionary Information Technology, Healthcare, Insurance and Financial Services senior leadership professional with in-depth knowledge and 26+ years’ experience in successfully spearheading large global organizations.

Ninad Raje

Director & CIO,

HealthAssure

India