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Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.

Source: customerthink.com

What is world CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this India edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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WHY INDIA?

Customer experience (CX) has become the thing that drives business growth and increases business revenue in 2020.

Customers today expect an excellent brand experience regardless of the channel used. Any business with unique customer service across all channels of communication can significantly improve brand loyalty, customer satisfaction, traffic, sales, and ultimately, business revenue.

As the government’s COVID-19 restrictions ease, Indian consumers are resuming economic activities albeit with caution.

Net spending intent has improved across categories since March.

The vast majority of Indian consumers have tried new shopping behaviors and digital habits during the crisis and report a high intent to continue.

Digital spending in India is on the cusp of a tidal wave, with the total volume of digital transactions expected to surpass $100B.

The introduction of the government’s Digital India initiative hand in hand with the increasing internet penetration over the recent years, resulted in the country’s digital population amounting to approximately 688 million active users.

Affordable smartphones and data packages have propelled digital beyond big cities, empowering both urban and rural users who can now access the internet to achieve their goals and aspirations.

The safety of our AI community is a top priority

In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.

World CX Summit – India 2020 Hear from global speakers Cx, Digital Transformation & Analytics experts on the best practices to achieve optimum results in a fast-moving digital world! World CX Summit – India 2020 Hear from global speakers Cx, Digital Transformation & Analytics experts on the best practices to achieve optimum results in a fast-moving digital world!
Insightful
Sessions

Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world! It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

World CX Summit – India 2020 Emerging technologies, when used together have the potential to revolutionize industries World CX Summit – India 2020 Emerging technologies, when used together have the potential to revolutionize industries
Technology
Use-cases

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys. Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

World CX Summit – India 2020 The show features presentations, use-case-studies and educational sessions by global technology providers World CX Summit – India 2020 The show features presentations, use-case-studies and educational sessions by global technology providers
Product
Showcase

The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

World CX Summit– India 2020, Virtual CX Conference, Be part of panel discussions and exchange ideas with some of the greatest minds in the space of CX & Digital Transformation. World CX Summit– India 2020, Virtual CX Conference, Be part of panel discussions and exchange ideas with some of the greatest minds in the space of CX & Digital Transformation.
Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields. Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

World CX Summit– India 2020, Virtual CX Conference Indulge in detailed discussions with technology providers of your choice through private and secure online. World CX Summit– India 2020, Virtual CX Conference Indulge in detailed discussions with technology providers of your choice through private and secure online.
Private Consultation
Rooms

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

World CX Summit – India 2020, Virtual CX Conference Network and share ideas virtually with CMOs, CDOs & CXOs in CX, MarTech & Data Analytics. World CX Summit – India 2020, Virtual CX Conference Network and share ideas virtually with CMOs, CDOs & CXOs in CX, MarTech & Data Analytics.
Private Networking
Rooms

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms. Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-COVID19 world.

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We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go.

-Axis Communications

SPEAKERS

Anand is a business leader with leadership and entrepreneurial experience in managing Product Development, Data Analytics and Customer Experience across diverse sectors of eCommerce, Retail and Management Consulting.

Anand Tuli

Head of Customer Experience & Data Analytics,

Vedantu

India

K. B. Nagaraju has over 38 years of rich experience in Hi-tech, Automotive, Logistics and E-commerce sectors. Currently, he works as the Chief Customer Experience Officer for Bigbasket where he takes care of Delivery Operations and Customer Service.

K. B. Nagaraju

Chief Customer Experience Officer,

Bigbasket

India

Dhruba has close to 14 years of experience working as a Senior Operations Expert with a track record of spearheading cross-functional teams to manage large-scale global outsourcing centers and in-house operations for multi-million dollar organizations.

Dhruba Roy Chowdhury

Head of Global Command Centre and APAC Support Operations,

Uber

India

Vaishali brings with her 19 years of customer service and service delivery experience across retail, telecom, and the eCommerce industries. She heads the customer service and service delivery for Praxis Home Retail Limited, the pioneer in Home Retail representing the brand HomeTown.

Vaishali Thakkar

Chief Customer Experience & Service Delivery,

Praxis Home Retail ltd. (Future Group - HomeTown)

India

A technology leader with over 20 years of experience, Guru has been instrumental in driving PayPal’s technology strategy in India as the company builds out next-generation payment solutions and services.

Guru Bhat

VP, Omni-Channel and Customer Success Platform,

PayPal

India

Saumil has 17 years of experience working with the most iconic Global & Indian Brands / Organizations like PepsiCo, Samsung, Pidilite and Crompton Greaves which led him to his current assignment at the Kraft Heinz Company.

Saumil Mehta

Director & Country Manager,

The Kraft Heinz Company

India

Sharatee Ghosh heads the omni-channel Customer Experience Centre and Virtual Relationship Management platform for the mass affluent segment at Kotak Mahindra Bank. She is responsible for customer service provided by the Bank across channels such as phone banking, email and social media.

Sharatee Ghosh

Sr. Executive Vice President - Customer Experience Center & Virtual Relationship,

Kotak Mahindra Bank

India

A dynamic go-getter, a retail and ecommerce professional with 2 decades of experience who is credited with accolades such as "the Most influential e-commerce professional 2019”. Currently he is Heading Brand management and digital initiatives at SSIPL Retail Limited.

Dharmender Khanna

Head of Digital Transformation,

SSIPL Retail LTD

India

discussion topics

Digital Transformation with Customer-First Thinking

Customer Data: Designing for Transparency & Trust

CX Strategies for a Touchless World

Adopting Digital Omnichannel

Future of Chatbots & Virtual Assistants

Rise of the Flexible Workforce

Role of Cybersecurity in Building Customer Trust

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Very impressed with the level of knowledge of the speakers, and the audience.

Huawei Technologies

advisory board members

Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.

MEDIA SHOWCASE AND COVERAGE

  • 15M+

    GENERAL MEDIA

  • 18M+

    TARGETED MEDIA

  • 200K+

    TWITTER

  • 150K+

    LINKEDIN

  • 100K+

    DIRECT EMAIL

WHO ATTENDS WORLD CX SUMMIT?

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Silver Sponsor

Bronze Sponsors

Associate Sponsor

Media Partners

CONNECTING

BUSINESS WITH

OPPORTUNITIES

ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.