Rebuilding India's Technological Ecosystem with CX
CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss latest strategies, tech trends and opportunities in CX, MarTech & Data Analytics. These innovative leaders will also discuss best practices in defining, planning and documenting an organization-wide approach to prioritize & integrate CX.
ELITE CX LEADERS
EXPERIENCE THE LATEST IN CX
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the world tour, this India edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
Customer experience (CX) has become the thing that drives business growth and increases business revenue in 2020.
Customers today expect an excellent brand experience regardless of the channel used. Any business with unique customer service across all channels of communication can significantly improve brand loyalty, customer satisfaction, traffic, sales, and ultimately, business revenue.
As the government’s COVID-19 restrictions ease, Indian consumers are resuming economic activities albeit with caution.
Net spending intent has improved across categories since March.
The vast majority of Indian consumers have tried new shopping behaviors and digital habits during the crisis and report a high intent to continue.
Digital spending in India is on the cusp of a tidal wave, with the total volume of digital transactions expected to surpass $100B.
The introduction of the government’s Digital India initiative hand in hand with the increasing internet penetration over the recent years, resulted in the country’s digital population amounting to approximately 688 million active users.
Affordable smartphones and data packages have propelled digital beyond big cities, empowering both urban and rural users who can now access the internet to achieve their goals and aspirations.
In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.
We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go.
Head of Customer Experience & Data Analytics,
Chief Customer Experience Officer,
Head of Global Command Centre and APAC Support Operations,
Chief Customer Experience & Service Delivery,
Praxis Home Retail ltd. (Future Group - HomeTown)
VP, Omni-Channel and Customer Success Platform,
Director & Country Manager,
The Kraft Heinz Company
Sr. Executive Vice President - Customer Experience Center & Virtual Relationship,
Kotak Mahindra Bank
Head of Digital Transformation,
SSIPL Retail LTD
Digital Transformation with Customer-First Thinking
Customer Data: Designing for Transparency & Trust
CX Strategies for a Touchless World
Adopting Digital Omnichannel
Future of Chatbots & Virtual Assistants
Rise of the Flexible Workforce
Role of Cybersecurity in Building Customer Trust
Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.
United Arab Emirates
Technology Fellow & Chief Data Scientist, Halliburton;
Senior Advisory Board Member, Trescon
Digital Transformation Evangelist;
Chair of the US ISO team on Innovation Management System; Advisor to MENA Governments;
Senior Advisory Board Member,Trescon
United Arab Emirates
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.